Faulty O2 X1 Phones Recalled
O2 has announced a recall of all O2
X1 handsets due to safety concerns over the phones overheating
while recharging. The O2 X1 was originally launched
back in late 2003,
so it's regarded as quite an old handset now.
O2 have promised to replace all existing
O2 X1 devices with O2
X2i phone or an equivalent handset. The O2 X1 will
be barred from O2's network on Monday 27th March 2006.
details of the returns procedure are on the O2
web site. It is important to stress that you must
ship the O2 X1 back to O2 with the charger and battery
and your full contact details (including name, shipping
address and telephone number) and not the SIM
card which you will need for the new phone.
The O2 X1 was the first of O2's X-series
of own brand phones, and although it was a promising
and attractive phone it proved highly unpopular with
customers due to quality issues with the hardware and
software. The X1 was made for O2 by Maxon, and the handset
is basically a rebadged Maxon MX-7970. This is the only
handset that Maxon made for O2, subsequent X-series
phones were made primarily by BenQ or other manufacturers.
So, although this product recall is
embarrasing for O2, it must surely mark a humiliating
end to Maxon's mobile phone business which doesn't appear
to have come up with any new products since
2003. We can only assume that the Maxon MX-7970
has exactly the same fault as the O2 X1 and if you own
one of these, you should probably replace it.